September 22, 2022

Outils d'assistance à la clientèle

If you've got a weak customer support function, you'll be in trouble pretty quick. These no-code tools offer the support and functionality needed to really build out your customer support – and you don't need to hire a team of developers yourself.

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Outils d'assistance à la clientèle
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TOP TOOL PICKS

Best for onboarding customers
Guide de l'utilisateur

Stimulez votre croissance en quelques clics grâce aux flux d'accueil.

Best for documentation
Zendesk

Logiciel CRM pour l'assistance, les ventes et l'engagement des clients

Best for managing tickets
Empileur

Customer portals and Internal Tools powered by your data

Read our Buyer's Guide

Want to know which platform is the best? Check our buying criteria here then select a tool from the list.

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READ GUIDE

Lorsque vous envisagez d'utiliser un outil sans code, nous vous recommandons toujours de tenir compte de quatre facteurs clés :

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‍Ease of use. How easy is it for a non-technical person with no coding skills to use this tool to make apps? Is there a big learning curve? Can someone who has a basic grasp of Microsoft Office also get a grasp of this tool? Or does it require a lot of up-front training? This is perhaps the most important factor to consider.

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‍Flexibility. How much flexibility does this tool have in terms of what you can build? Can it handle complex decision-making behind the scenes and allow you to bring any app idea to life without any coding at all?

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We award extra points here for tools which allow you to integrate with other tools for extra functionality, or let you add your own custom code. Consider whether or not all of your desired functionality is supported by a tool before you use it.

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‍Design freedom. Does the tool give you full freedom to bring a design to life? Not all no-code tools have complete flexibility. Remember, this can be a double-edged sword. If you're not confident in your design abilities, you may wish to pick a tool with less design freedom, as often these tools will set beautiful defaults for you.

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Glide is a great example of this. You can customise the branding colours and the order of components, but Glide ensures your design stays looking like a proper app appropriate for either the iOS or Android platform.

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‍Cost-effectiveness. Simply, how affordable is this tool? Remember, this can get complex. Some tools will start with a trial while you build, but charge you to publish your app live. Other tools have specific limits, such as a certain number of records in your database or not being able to integrate other tools into your app without paying extra. As long as you can afford the lower tier plans and have a solid monetisation for your app, don't worry too much about scaling or long term costs as often you'll have income in future to supplement these.

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‍Remember: A low score in any one category does not mean the tool is bad. For example, a tool with a high ease of use, but low flexibility and design freedom could simply indicate that this tool is incredible easy to use and perfect for a beginner. It could also mean the tool is focused on being the best tool on the market for a very specific type of app, like a portal or marketplace.

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Make sure you check out our individual reviews for more information.

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ALL

Outils d'assistance à la clientèle

Guide de l'utilisateur
Cet outil prend en charge les applications mobiles natives
Cet outil permet de créer des Progressive Web Apps
Cet outil permet de créer des applications Web

Stimulez votre croissance en quelques clics grâce aux flux d'accueil.

Ease of use
Flexibilité
Design freedom
Cost-effectiveness
Empileur
Cet outil prend en charge les applications mobiles natives
Cet outil permet de créer des Progressive Web Apps
Cet outil permet de créer des applications Web

Customer portals and Internal Tools powered by your data

Ease of use
Flexibilité
Design freedom
Cost-effectiveness
OUR VERDICT
Explorez
Empileur
visit TOOL site

Stacker is incredibly slick, quick and easy to set up on top of your existing data sources and lets you quickly build customer or colleague portals.

Great choice for getting started quickly, especially if non-technical and not fussed about customising everything to a granular degree.

Working in a large company? THIS is the tool for you!

Collect Chat
Cet outil prend en charge les applications mobiles natives
Cet outil permet de créer des Progressive Web Apps
Cet outil permet de créer des applications Web

Remplacer les formulaires web par un chatbo interactif

Ease of use
Flexibilité
Design freedom
Cost-effectiveness
Crisp
Cet outil prend en charge les applications mobiles natives
Cet outil permet de créer des Progressive Web Apps
Cet outil permet de créer des applications Web

Donnez une touche humaine à votre expérience de messagerie client

Ease of use
Flexibilité
Design freedom
Cost-effectiveness
Dérive
Cet outil prend en charge les applications mobiles natives
Cet outil permet de créer des Progressive Web Apps
Cet outil permet de créer des applications Web

Outils gratuits de marketing et de vente conversationnels conçus pour faciliter l'achat dès aujourd'hui.

Ease of use
Flexibilité
Design freedom
Cost-effectiveness
Haash
Cet outil prend en charge les applications mobiles natives
Cet outil permet de créer des Progressive Web Apps
Cet outil permet de créer des applications Web

Un centre d'assistance intelligent pour votre application web

Ease of use
Flexibilité
Design freedom
Cost-effectiveness
Indépendamment de la demande
Cet outil prend en charge les applications mobiles natives
Cet outil permet de créer des Progressive Web Apps
Cet outil permet de créer des applications Web

Discutez avec les visiteurs de votre site Web en temps réel, gérez les pistes, et augmentez vos ventes

Ease of use
Flexibilité
Design freedom
Cost-effectiveness
Smallchat
Cet outil prend en charge les applications mobiles natives
Cet outil permet de créer des Progressive Web Apps
Cet outil permet de créer des applications Web

Un plugin de chat pour les petits

Ease of use
Flexibilité
Design freedom
Cost-effectiveness
Zendesk
Cet outil prend en charge les applications mobiles natives
Cet outil permet de créer des Progressive Web Apps
Cet outil permet de créer des applications Web

Logiciel CRM pour l'assistance, les ventes et l'engagement des clients

Ease of use
Flexibilité
Design freedom
Cost-effectiveness

Not sure which tool is right for you?

Want to know which platform is the best? Check our buying criteria here then select a tool from the list below