The Lowdown on
Zendesk
Providing support across channels can be complicated — but your customers don’t need to know that. Zendesk's Support Suite allows your business to have natural conversations with customers, without letting them know what’s going on behind the scenes.
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Zendesk
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Pricing options for
Zendesk
$
39
Suite Team
Includes:
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS and live chat support
- Help centre - SINGLE
- Easy-to-set-up automations & workflows
- AI-powered automated answers - UP TO 50
- Unified agent workspace
- Reporting and analytics - PREBUILT
- Data and file storage - STANDARD
- 1,000+ apps and integrations - PREBUILT
- Robust APIs - STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
$
65
Suite Growth
Includes:
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS and live chat support
- Help centre – MULTIPLE
- Easy-to-set-up automations & workflows with additional options
- AI-powered automated answers - UP TO 100
- Unified agent workspace
- Reporting and analytics – PREBUILT
- Data and file storage – INTERMEDIATE
- 1,000+ apps and integrations – PREBUILT & CUSTOMISED
- Robust APIs–- ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customisable ticket layouts
- Light access licences - UP TO 50
- Service Level Agreement (SLA) management
- Multilingual support and content
$
79
Suite Professional
Includes:
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS and live chat support
- Help centre – MULTIPLE
- Easy-to-set-up automations & workflows with additional options
- AI-powered automated answers - UP TO 500
- Unified agent workspace
- Reporting and analytics - PREBUILT & CUSTOMISED
- Data and file storage – INTERMEDIATE
- 1,000+ apps and integrations – PREBUILT & CUSTOMISED
- Robust APIs–- ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customisable ticket layouts
- Light access licences - UP TO 100
- Service Level Agreement (SLA) management
- Multilingual support and content
- Conversation routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customisable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
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