Zendesk

Zendesk

CRM software for support, sales and customer engagement.

Zendesk

The Lowdown on

Zendesk

Providing support across channels can be complicated — but your customers don’t need to know that. Zendesk's Support Suite allows your business to have natural conversations with customers, without letting them know what’s going on behind the scenes.

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Zendesk

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Zendesk

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IF Statements

Pricing options for

Zendesk

$

39

Suite Team
Includes:
An illustration of a tick, indicating a positive result or completion
1 App
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre - SINGLE
  • Easy-to-set-up automations & workflows
  • AI-powered automated answers - UP TO 50
  • Unified agent workspace
  • Reporting and analytics - PREBUILT
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
$

65

Suite Growth
Includes:
An illustration of a tick, indicating a positive result or completion
1 App
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre – MULTIPLE
  • Easy-to-set-up automations & workflows with additional options
  • AI-powered automated answers - UP TO 100
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOMISED
  • Robust APIs–- ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licences - UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
$

79

Suite Professional
Includes:
An illustration of a tick, indicating a positive result or completion
1 App
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre – MULTIPLE
  • Easy-to-set-up automations & workflows with additional options
  • AI-powered automated answers - UP TO 500
  • Unified agent workspace
  • Reporting and analytics - PREBUILT & CUSTOMISED
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOMISED
  • Robust APIs–- ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licences - UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web